Privacy Policy
Last updated: March 19, 2026
This Privacy Policy explains how Load7 collects, uses, stores, and protects personal data when you use our website and app.
1. Data We Collect
- Account data: email, login credentials, and profile preferences.
- Workout data: workouts, exercises, plans, progress, and user inputs.
- Technical data: IP-derived region, browser/device metadata, and language settings.
- Billing data: payment and subscription metadata processed via Stripe.
2. Why We Use Data
- To provide login, account security, and core app functionality.
- To store and display your workout plans and history.
- To process subscriptions and billing.
- To improve product quality and reliability using analytics.
3. Legal Basis (EU/EEA)
- Contract: to provide requested services.
- Legitimate interest: security, fraud prevention, and service improvement.
- Consent: optional analytics cookies where required by law.
4. Data Sharing
- Stripe for payment processing.
- Hosting/infrastructure providers required to run the app.
- Email delivery providers for verification and transactional messages.
- We do not sell personal data.
5. Transfers Outside the EEA
- Some service providers may process data outside the European Economic Area (EEA).
- Where data is transferred outside the EEA, we use appropriate safeguards required by applicable law, such as Standard Contractual Clauses (SCCs).
- You may request additional information about transfer safeguards by contacting support@loadseven.com.
6. Data Retention
- While your account is active, we keep account and workout data needed to provide the service.
- After confirmed account deletion, account, workout, chat, membership, and authentication records are deleted immediately (typically within minutes).
- Minimal deletion-proof metadata (timestamp and hashed email) is retained for 30 days, then automatically deleted.
- If payment records are required by law, billing processors may retain them for statutory periods under their own legal obligations.
7. Your Rights
- Depending on your jurisdiction, you may have rights to access, rectify, delete, restrict, or export your data.
- You may object to certain processing and withdraw consent where processing is based on consent.
8. Security
- We use reasonable technical and organizational measures to protect data.
- No method of transmission or storage is 100% secure.
9. Account Deletion Procedure
- Step 1: Sign in to your account.
- Step 2: Go to Dashboard -> Settings.
- Step 3: Use the Delete account action and confirm deletion in the dialog.
- Step 4: After confirmation, your account and associated data are permanently deleted immediately; minimal deletion-proof metadata is retained for 30 days and then automatically removed.
- If you cannot access your account, contact support@loadseven.com and request account deletion from your registered email address.
10. AI Processing
- Load7 uses AI services (powered by Gemini API) to provide features like workout analysis, AI-assisted workout planning, and personalized recommendations.
- When using AI features, relevant workout data (exercises, performance metrics, goals) is sent to Gemini API for processing.
- AI-generated insights and recommendations are computed server-side and cached to improve performance.
- Data sent to AI services is subject to Google's privacy policies. We recommend reviewing Google Gemini API privacy terms for details.
11. Contact
- For privacy requests, contact: support@loadseven.com